About us
Low prices & high service: customer service is our focus.
In 2008 our founder Dirk set up Descaler UK in his home. His dream was to introduce better coffee at home for anyone, improving millions of mornings and changing the coffee industry for the better. Nowadays the company is marketleader in Netherlands (Eccellente.nl), Belgium (Eccellente.be) and is growing very fast in the UK.
Dirk explains:
I got the opportunity to work for 6 months abroad at John Lewis in London before heading back to my home country, the Netherlands. The period in the UK made me so enthusiastic about the English coffee- and tea culture that the first thing I bought back home was a proper coffee machine. That certain machine was the start of the whole company! I got in contact with the supplier and he asked if I wanted to sell the machines for them online as well. Those machines didn't sell at all - but the maintenance for it did. So that's the foundation of our company: coffee machine maintenance products!
After that it went like a rollercoaster! As our company is based on low prices and high service - and with that we quickly outgrew the competition! Nowadays we are the largest seller in this industry in the Netherlands and Belgium.
In 2012 we made the decision to aim more on the UK market - the market we love so much! We partnered up with a local warehouse to ship our orders and in 2015 I (Dirk) moved with my wife to Eastbourne (South England) to focus more on the UK market.
We just love what we do, and that's what makes it so nice to buy at Descaler UK: we will do anything we can for our customers.
We have 6 customer service employees and we work with 3 warehouses.
On average we received a 9.5 for customer satisfaction rate. You can read all our customer reviews on Google Customer Reviews.
Feel free to contact us through our contact page if you have any questions or comments. Your feedback helps us improve.
Addresses
Office UK: Descaler UK, International House, 101 King's Cross Road, LONDON WC1X 9LP | UK
Office mainland Europe: Everlake eCommerce UK BV - Steenhouwersstraat 2a, 8601WD SNEEK | NL
Warehouse: Descaler UK - James & James - Rhosili Road - Brackmills Industrial Estate NORTHAMPTON NN4 7JE | UK
Contact information: Our customer service can be reached on workdays from 08.00 till 16.00 by telephone: +44 020 33223391 or by chat. We can also be reached by email via our contact page.
Bank account
Bank UK: Revolut
Beneficiary: Everlake eCommerce UK B.V.
Account number: 93051255
Sort code: 04-00-75
IBAN - LT56 3250 0308 3258 9975 | BIC - REVOLT21
Dutch Chamber of Commerce: 68553633
VAT UK: GB208482311
VAT NL (mainland Europe): NL857495215B01
We have the Ecommerce Europa quality label and the Google Reviews label.